Job Description

Mental Health Crisis Services Provider

The person occupying this position provides direct services to individuals who are experiencing a mental health crisis. This person participates in the delivery of crisis services to those individuals and performs other responsibilities as delegated by senior staff.

Education Requirement:

Master's Degree in a Human Services related field from an approved university training program.

Experience Requirement:

• Minimum of 2 years experience
• Experience working in a mental health setting

Licensure/Certification Requirement:

None

Key Job Responsibilities:

• Conducts telephone crisis assessment of callers to determine appropriate crisis response.
• Performs mental health assessments on individuals experiencing a mental health crisis both in the Center and in the field and makes a determination of an appropriate disposition for the individual assessed.
• Arranges for admission to inpatient facilities, CSU, Crisis Respite, residential treatment facilities, etc. Completes required pre-certifications with the individual's insurance company for these admissions.
• Other duties may be assigned by supervisor(s) to meet the needs of the consumer and AHS.

Knowledge/Skills/Abilities:

• Ability to work effectively in a crisis service delivery setting dealing with individuals who are experiencing a mental health crisis.
• Ability to use mature judgment in problem resolution and to formulate appropriate crisis intervention strategies for Center clients.
• The person must be able to demonstrate self-motivation and possess excellent communication skills, and the ability to work well with others.
• The person must be a good listener and possess the ability to be supportive and be able to help others to achieve a feeling of well-being.
• The person in this position must be able to meet credentialing standards as established by TennCare and other pay sources.

Supervision Provided by this Job:

None

Physical Demands/Conditions:

Prolonged standing and walking; lifting, turning patients and equipment; repeated bending, squatting and stooping; exposure to infectious agents. Visual acuity is needed to assess color changes, to verify accuracy of written materials, and to administer and accurately prepare medications. Heavy Work - Exerting up to 150 pounds of force occasionally, and/or up to 75 pounds of force frequently, and/or up to 30 pounds of force constantly to move objects. (May be further defined as "with or without assistance.") Must be willing to travel occasionally to conduct classroom presentations, attend recruitment fairs, etc

Monday - Friday 3pm -11:30pm or Monday - Friday 11pm - 7:30am

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